Legal
Privacy policy
This policy explains what we do with the information you send us through this website.
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Who we are
VerbaX provides ground handling, transport and travel programmes in the United Kingdom. For the purposes of UK GDPR we are the data controller for information submitted through this site. Registered company details to be completed. Contact for data protection matters: info@verbax.co.uk.
What we collect
When you send an enquiry we collect only what the form asks for:
- Your name, organisation, email address, telephone number and country
- Details of the group — type, number of passengers and leaders
- Trip details — dates, airports, destinations and requirements
- The message you write to us
We also record the time of submission, your browser's user agent, and a one-way cryptographic hash of your IP address. The hash lets us detect abuse of the form. We do not store your IP address itself.
Why we use it
We use your information to respond to your enquiry, prepare a quotation and, if you proceed, deliver the programme. The lawful basis is our legitimate interest in responding to business enquiries, and performance of a contract once one exists.
Who we share it with
Delivering a programme means engaging suppliers — coach operators, accommodation providers and attractions. We share only what those suppliers need to fulfil their part of your booking. We do not sell personal data and we do not share it for advertising.
How long we keep it
Enquiries that do not become bookings are retained for up to 24 months so we can pick up the conversation if you come back to us. Booking records are retained for the period required by UK accounting and tax law.
Your rights
Under UK GDPR you may request access to your data, correction of inaccurate data, deletion, restriction of processing, or portability, and you may object to processing based on legitimate interests. Email info@verbax.co.uk and we will respond within one month. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk.
Security
The site is served over HTTPS. Enquiry data is validated on the server, stored in an access-controlled database and transmitted to our team over authenticated email. Access to the enquiry system is limited to VerbaX staff.
Changes
If we change this policy we will update this page and revise the date below.
Last updated: to be completed on publication